Independent Franchises, But One National Team

3/28/2020 (Permalink)

As with anyone in sales, I get asked one question more than any other.  What’s makes SERVPRO different then the next restoration company?  It’s a great question to ask, and really struck me as I was at a vendor convention hosted by an insurance company.  Sitting there at our booth I could see that the majority of vendors at this adjusters convention offered the same type of services we did.  They all did water and fire damage restoration and mold mitigation.  Some also did the same types of cleaning services we offer.  Others included the mitigation and reconstruction of the structure as well.  So what really does make us different?

It really starts with the fact that we are a national company, with independent owner operators.  Our partners at SERVPRO Headquarters in Tennessee, set the tone for how operations are carried out.  Be it from a piece of equipment that is tested and put through the ringer to make sure it will hold up in the field for our techs.  Or the fact that when a disaster strikes we can quickly mobilize and send resources from around the country to help.  We truly are faster to any size disaster. 

None of this works though without the men and women at the franchise level.  Be it the normal daytime routine, or reporting to the scene of a disaster in the middle of the night, SERVPRO techs answer the call knowing that they are walking into most people’s worst nightmare, and are the calming voice of reason and reassurance to our clients.  They aren’t comic book heroes, but they do save the day on a regular basis. 

Finally, we answer the phone!  When a franchise’s office is closed for the night, the weekend, or a holiday we are still on call and answering the phone.  SERVPRO headquarters has a 24 hour call center that routes all calls to the appropriate franchise.  Each franchise has a dedicated person answering the phone 24 hours a day, even in the middle of the night.  And finally techs are on a rotating on call schedule to make sure we can gets boots on the ground of any emergency when the calls come in. 

Please follow our page, as we continue to explore the benefits of mitigation, and how this approach helps both your clients and your business. Please call us with any questions you have, 715-381-2266. Visit our site: SERVPRO of The Saint Croix Valley